Wash and Fold Service

Laundry Queen provides a laundry pickup, machine wash and dry, hand fold, and delivery service (the “wash & fold service”) We use eco friendly detergent only. Laundry Queen does not provide dry cleaning or hand washing service. Laundry Queen will make all reasonable effort to provide the wash & fold service within 12 hours of the time we accept and pick up a customer’s order. Laundry Queen accepts customer orders for the wash & fold service by confirming email.

Minimum Order Size

Minimum order size for wash & fold service is 20 pounds, which is roughly 1 load of laundry based on a 30 pound Laundry machine. If the order minimum size is not reached, Laundry Queen will charge the stated minimum order size. All prices are subject to H.S.T. of 13%.

Laundry Bags

Laundry Queen will supply custom branded laundry bags (20 pounds of laundry per bag) for each customer’s order. Each customer order will have a deposit of five dollar ($5.00) per laundry bag added to the invoice. A full refund will be provided for each bag that is returned to Laundry Queen in reusable condition.

Payment

Invoices for orders are calculated based on the order size and provided at the time of pickup. Each invoice is due and payable in full prior to or at the scheduled time of delivery. Payment is accepted by e-transfer to Laundry Queen.

Damaged Property

Laundry Queen exercises the utmost care in cleaning and processing garments entrusted to us. The Laundry Queen services are provided on the basis that all garments place in a laundry bag will be processed in accordance with the wash & fold service as described above. We use processes, which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we do not assume responsibility for inherent weaknesses or defects in materials which result in damage to your garments that occur during cleaning and processing. We cannot guarantee against colour loss, colour bleeding, and shrinkage; or against damage due to weak and tender fabrics; or against damage to ancillary items such as belts, buttons, beads, ties or zipper pulls.

Lost Items

Any lost items must be reported by customers within 5 business days of delivery of an order. Laundry Queen will make reasonable best efforts to track every customer item that we process and will review all lost items claims on a case by case basis.

Loose Items

Although, we try as hard as possible track such items, we are not responsible for loose items such as jewellery, watches, cash, detachable buttons, cuff-links, belts, broaches, strings, laces, hoods or loose items on garments, etc. We request that customers remove these items and empty pockets prior to leaving garments with us as we cannot be held responsible for the loss or damage to such items or for damage to your garments from items left in pockets (including, yet not limited to, lipstick, gum, pens, etc.).

Personal Property

Any personal property placed in a Laundry Queen laundry bag for pickup that appears to have value will be removed by Laundry Queen and returned at the time of delivery. If any such property is unclaimed after 30 days, it will be considered abandoned and donated to a local registered charity.

Discounts, Special Pricing & Coupons

Discounts, special pricing, and coupons are not typically combinable. Only one such discount, special pricing or coupon will be applied per order unless specifically stated in writing by Laundry Queen.  

Email Use

Laundry Queen may send to its customers promotions, offers, and other correspondence via an email account that customer has provided to Laundry Queen. Customers agree by providing their email address to Laundry Queen that they have legal authority to use that email account and accept that it can be used for such communication. Laundry Queen does not share client email account information with any third parties.

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